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eDesk by xSellco to osTicket
migration service

Effortless , no special know how or coding required. A complete eDesk by xSellco to osTicket data migration tool.

More details

Your best tool for eDesk by xSellco to osTicket data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just choose the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new system and see the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket is missing vital customer support details.
Automated migration

Worried that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool simple to use as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we created a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to choose what goes where, when it goes, and how.

Our developers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from eDesk by xSellco to osTicket

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in osTicket.

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Maintained relation between object and people

When migrating your data from eDesk by xSellco to osTicket we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to osTicket work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from eDesk by xSellco to osTicket.

  • Connect eDesk by xSellco

    Fill in the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket everything

    Once everything's tested out, choose a quiet time with the least load on the support team and start migrating from eDesk by xSellco to osTicket.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your osTicket import

Our staff would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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