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eDesk by xSellco to Kapdesk
migration service

Effortless , no special expertise or programming required. A complete eDesk by xSellco to Kapdesk data migration tool.

More details

Your best tool for eDesk by xSellco to Kapdesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing critical customer service details.
Automated migration

Afraid that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool simple to use as possible.

Link the platforms, select records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we created a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In only a couple of buttons to press you will be able to select what goes where, when it goes, and how.

Our software considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from eDesk by xSellco to Kapdesk

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in Kapdesk.

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Sustained relation between object and people

When migrating your data from eDesk by xSellco to Kapdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to Kapdesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and connect your eDesk by xSellco support desk with HDM.

  • Connect Kapdesk

    Grant the right to access your Kapdesk account.

  • Detail your needs

    Let us know exactly what aspects of your migration you would like to tweak

  • Get your preferences estimated

    We'll investigate your case and send you with a price and a scope of work.

  • Migrate from eDesk by xSellco to Kapdesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Kapdesk import

Our staff would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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