eDesk by xSellco to Jira Ops
migration service

Effortless , no special expertise or coding required. A complete eDesk by xSellco to Jira Ops data migration tool.

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Secure and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from eDesk by xSellco to Jira Ops

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right places in Jira Ops.

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Maintained connectivity between object and people

When migrating your data from eDesk by xSellco to Jira Ops we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Jira Ops

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to Jira Ops work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect eDesk by xSellco

    Select and connect your eDesk by xSellco service desk with HDM.

  • Grant the right to access your Jira Ops account.

  • Explain your requirements

    Let us understand precisely what parts of your migration you would like to fine-tune

  • Have your requirements estimated

    We'll analyze your case and get back to you with a price range and a scope of work.

  • Migrate from eDesk by xSellco to Jira Ops all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Jira Ops import

Our staff would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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April 5, 2018

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical specs on both sides, thus there’s always room for bugs or mistakes. However, with a little bit of preparation, you can mitigate some risks and make the transition much smoother. …

Best Practices For Your Data Migration As Learned From Our Customers
,

Best Practices For Your Data Migration As Learned From Our Customers

April 17, 2019

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a lot of small but important details that can essentially ease everything up. There are a lot of experienced and professional sources where you can look up for advice on data …

5 Steps to Realizing You Need to Migrate Your Help Desk

5 Steps to Realizing You Need to Migrate Your Help Desk

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Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base and the company itself grow, some options can’t scale with the raising needs. In this case, the time for choosing a new help desk and migrating your historical data is …

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