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eDesk by xSellco to Issuetrak
migration service

Trouble-free , no special knowledge or coding required. A complete eDesk by xSellco to Issuetrak data migration instrument.

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The best eDesk by xSellco to Issuetrak tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick the records you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new solution and see the magic happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer support details.
Easy procedure

No need to worry about coding or continuously watch each record transferred.

Just attach both platforms, tick what you want to take to a new database and let the tool deal with the remainder.

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

Information is everything which is why we created a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from eDesk by xSellco to Issuetrak

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in Issuetrak.

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Sustained relation between object and people

When migrating your records from eDesk by xSellco to Issuetrak we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to Issuetrak work

  • Get ready

    Sign up and go to our migration tool.

  • Select and link your eDesk by xSellco support desk with HDM.

  • Give access to your Issuetrak account.

  • Clarify your requirements

    Let us know exactly what aspects of your migration you want to adjust

  • Have your preferences estimated

    We'll analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from eDesk by xSellco to Issuetrak all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Issuetrak import

Our team would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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