eDesk by xSellco to Hornbill Service Manager
migration service

Trouble-free , no special know how or coding required. A complete eDesk by xSellco to Hornbill Service Manager data migration instrument.

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The best eDesk by xSellco to Hornbill Service Manager tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and see the miracle happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about coding or continuously watch each record transferred.

Just link both platforms, tick what you need to migrate and allow the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is everything which is why we designed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose what goes where, when it starts, and how.

Our developers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from eDesk by xSellco to Hornbill Service Manager

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in Hornbill Service Manager.

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Retained connection between object and people

When migrating your records from eDesk by xSellco to Hornbill Service Manager we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to Hornbill Service Manager work

  • Get ready

    Register and go to our migration service.

  • Connect eDesk by xSellco

    Pick and connect your eDesk by xSellco service desk with HDM.

  • Connect Hornbill Service Manager

    Give the right to access your Hornbill Service Manager account.

  • Outline your requirements

    Let us know exactly what aspects of your migration you wish to tweak

  • Have your needs estimated

    We shall research your application and send you with a price and a scope of work.

  • Migrate from eDesk by xSellco to Hornbill Service Manager everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Hornbill Service Manager import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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