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eDesk by xSellco to FocalScope
migration service

Extremely easy , no special knowledge or coding required. A complete eDesk by xSellco to FocalScope data migration instrument.

More details

The best eDesk by xSellco to FocalScope tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick customer info you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target solution and observe the wonders happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer support information.
Easy procedure

You don’t have to bother about coding or continuously control each record moved.

Just link your source and target, choose what you need to take to a new database and allow the system deal with the remainder.

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our team members can access to your passwords or records.

You may rest assured that with HDM no data breaches will take place.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Simple & effective

In just a couple of buttons to press you will be able to pick the data arrangement, when it goes, and how.

Our software took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to propose the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from eDesk by xSellco to FocalScope

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in FocalScope.

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Sustained connectivity between object and people

When migrating your records from eDesk by xSellco to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to FocalScope work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your eDesk by xSellco service desk with HDM.

  • Grant the right to access your FocalScope account.

  • Describe your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Have your needs estimated

    We shall research your application and get back to you with a cost and a scope of tasks.

  • Migrate from eDesk by xSellco to FocalScope everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your FocalScope import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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