96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

eDesk by xSellco to FocalScope
migration service

Extremely easy , no special knowledge or coding required. A complete eDesk by xSellco to FocalScope data migration instrument.

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Trustworthy and Safe
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to switch from eDesk by xSellco to FocalScope

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in FocalScope.

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Sustained connectivity between object and people

When migrating your records from eDesk by xSellco to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from eDesk by xSellco to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from eDesk by xSellco to FocalScope work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your eDesk by xSellco service desk with HDM.

  • Grant the right to access your FocalScope account.

  • Describe your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Have your needs estimated

    We shall research your application and get back to you with a cost and a scope of tasks.

  • Migrate from eDesk by xSellco to FocalScope everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your FocalScope import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation
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