eDesk by xSellco to DigitalGenius
migration service

Trouble-free , no special knowledge or coding required. A complete eDesk by xSellco to DigitalGenius data migration instrument.

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The best eDesk by xSellco to DigitalGenius tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and enjoy the magic happening.
Data completion
Migrate your help desk info in full to ensure that no ticket is missing critical customer service details.
Automated tool

Worried that you’ll need special skills to move your info? Worry not as we ensured that our tool interface user friendly as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we created a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to select the data arrangement, when it starts, and in what order.

Our developers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from eDesk by xSellco to DigitalGenius

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in DigitalGenius.

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Maintained relation between object and people

When migrating your records from eDesk by xSellco to DigitalGenius we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to DigitalGenius work

  • Get ready

    Sign-up and go to our migration service.

  • Pick and connect your eDesk by xSellco support desk with HDM.

  • Give access to your DigitalGenius account.

  • Outline your needs

    Let us know exactly what components of your migration you need to tweak

  • Get your preferences estimated

    We'll analyze your case and get back to you with a price and a scope of work.

  • Migrate from eDesk by xSellco to DigitalGenius all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your DigitalGenius import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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