eDesk by xSellco to Alcea HelpDesk
migration service

Extremely easy , no special know how or coding required. A complete eDesk by xSellco to Alcea HelpDesk data migration software.

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The best eDesk by xSellco to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Simple and easy process

No need to worry about coding or constantly watch each piece of info moved.

Just link your source and target, choose what you need to take to a new database and let the tool do the remainder.

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have access to your credentials or other information.

You may be sure that with HDM no data breaches are possible.

You’re in control

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it is possible to pick what goes where, when it starts, and how.

Our developers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to deliver the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from eDesk by xSellco to Alcea HelpDesk

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Alcea HelpDesk.

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Retained relation between object and people

When migrating your records from eDesk by xSellco to Alcea HelpDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration service.

  • Connect eDesk by xSellco

    Pick and connect your eDesk by xSellco service desk with HDM.

  • Connect Alcea HelpDesk

    Give the right to access your Alcea HelpDesk account.

  • Outline your requirements

    Let us know what aspects of your migration you need to modify

  • Have your preferences estimated

    We shall investigate your case and send you with a total price and a scope of tasks.

  • Migrate from eDesk by xSellco to Alcea HelpDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Alcea HelpDesk import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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