EBC Group import
in a few clicks

Without devs, delays and hustle. With step-by-step EBC Group import setup form

Safe and Secure

Your passwords as well as records are safe with us and will be used for import solely.

Fast & Furious

It will take you no longer than 15 minutes to set up the import to EBC Group and start the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, exactly to places you want them to be.

Why import data to EBC Group
using Help Desk Migration?

Security first

We don't share any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.

Easy to get around wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration make it easier to automatically move custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to EBC Group with their respective agents, contacts, and attachments, thus, saving the history of customers' requests.

Objects you may import to EBC Group

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to EBC Group in several simple steps

Prepare

Register and go to our migration wizard.
Connect source Help Desk

Choose and link your source service desk with HDM.
Connect EBC Group

Grant access to your EBC Group account.
Describe your business needs

Let us know exactly what components of your migration you need to tweak
Get your requirements estimated

We will analyze your application and get back to you with a cost and a scope of tasks.
Import to EBC Group all data

Transfer all your customer service records in a single push.

We keep all data secure

We take safety very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is secure.

Check our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To EBC Group

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.