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EBC Group to WalkMe
migration service

Extremely easy , no special expertise or programming required. A complete EBC Group to WalkMe data migration tool.

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The best EBC Group to WalkMe tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and enjoy the miracle happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer service information.
Automated tool

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as possible.

Attach the platforms, choose records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

You data is key which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from EBC Group to WalkMe

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in WalkMe.

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Maintained connection between object and people

When migrating your records from EBC Group to WalkMe we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from EBC Group to WalkMe

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from EBC Group to WalkMe work

  • Get ready

    Sign up and go to our migration wizard.

  • Choose and connect your EBC Group service desk with HDM.

  • Connect WalkMe

    Grant access to your WalkMe account.

  • Express your business needs

    Let us know what aspects of your migration you need to modify

  • Get your requirements estimated

    We will analyze your application and get back to you with a cost and a scope of work.

  • Migrate from EBC Group to WalkMe all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your WalkMe import

Our team would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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