EBC Group to TOPdesk
migration service

Trouble-free , no special skill set or programming required. A complete EBC Group to TOPdesk data migration tool.

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Risk-free and Reliable
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've considered all key peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to migrate data from EBC Group to TOPdesk

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in TOPdesk.

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Retained connectivity between object and people

When migrating your records from EBC Group to TOPdesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from EBC Group to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from EBC Group to TOPdesk work

  • Get ready

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from EBC Group to TOPdesk.

  • Connect EBC Group

    Complete the form with requested credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk everything

    When everything's tested, choose a quiet time with the least load on the support staff and begin migrating from EBC Group to TOPdesk.


Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your TOPdesk import

Our team would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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Help Desk Migration service


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