EBC Group to TOPdesk
migration service
Trouble-free , no special skill set or programming required. A complete EBC Group to TOPdesk data migration tool.
EBC Group to TOPdesk
The best EBC Group to TOPdesk tool made for you
There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid complex data audit and tool development processes. Just decide on what data you need to transfer and start the transition right away.Simple transition process
No tech expertise required. Just select what data will go to the new platform and enjoy the wonders happening.Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing vital customer service details.Easy procedure
No need to worry about scripting or continuously control each record moved.
Just link both platforms, choose what you want to migrate and let the system do the remainder.
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you how you left it.
Data safety is paramount
You data is everything which is why we developed a method that will keep your data safe and sound.
Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.
Data mapping
Pick data that will be moved by using our built-in data viewer.
From contacts to tickets to help center articles, you will be able to select anything you might actually need.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Great service first
Apart from providing great customer support services, we always strive to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.
Why you should use Help Desk Migration to migrate data from EBC Group to TOPdesk
Strong privacy of your information
The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in TOPdesk.Next
Retained connectivity between object and people
When migrating your records from EBC Group to TOPdesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from EBC Group to TOPdesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from EBC Group to TOPdesk work
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Get ready
Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from EBC Group to TOPdesk.
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Connect EBC Group
Complete the form with requested credentials to permit our data migration tool to access records from your current help desk.
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Link TOPdesk
Do the same action to connect our service with the new help desk and thereby make it possible to import the records.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs
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Migrate limited amount of data
Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to TOPdesk everything
When everything's tested, choose a quiet time with the least load on the support staff and begin migrating from EBC Group to TOPdesk.
Your data is in good hands
We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert perform your TOPdesk import
Our team would be more than happy to perform a personalized migration in case you have particular demands.
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