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EBC Group to TicketLab
migration service

Smooth , no special expertise or coding required. A complete EBC Group to TicketLab data migration instrument.

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Your best tool for EBC Group to TicketLab data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new system and enjoy the magic happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost critical customer support information.
Automated migration

Afraid that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.

Link the help desks, select data, click ok, and you’re done!

Data dependency

Your information migrates complete , you can take our word.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your credentials or records.

You can be certain with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we work to deliver the most effective migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from EBC Group to TicketLab

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in TicketLab.

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Sustained connectivity between object and people

When migrating your data from EBC Group to TicketLab we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from EBC Group to TicketLab

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to TicketLab work

  • Prepare

    Sign up and go to our migration tool.

  • Connect EBC Group

    Select and link your EBC Group service desk with HDM.

  • Connect TicketLab

    Grant access to your TicketLab account.

  • Explain your needs

    Let us know what elements of your migration you want to tweak

  • Get your preferences estimated

    We'll investigate your case and send you with a total price and a scope of tasks.

  • Migrate from EBC Group to TicketLab everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your TicketLab import

Our staff would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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