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EBC Group to SysAid
migration service

Trouble-free , no special know how or coding required. A complete EBC Group to SysAid data migration software.

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The best EBC Group to SysAid tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the target solution and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to pick the data arrangement, when it starts, and how.

Our developers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from EBC Group to SysAid

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in SysAid.

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Retained association between object and people

When migrating your records from EBC Group to SysAid we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from EBC Group to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from EBC Group to SysAid work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from EBC Group to SysAid.

  • Fill in the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SysAid all data

    When everything's tested, determine a quiet time with the least load on the support department and start migrating from EBC Group to SysAid.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your SysAid import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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