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EBC Group to SupportBee
migration service

Extremely easy , no special knowledge or coding required. A complete EBC Group to SupportBee data migration instrument.

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The best EBC Group to SupportBee tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just choose customer info you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and observe the wonders happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost vital customer support information.
Effortless procedure

You don’t have to bother about coding or constantly control each record transferred.

Just link your source and target, choose what you want to migrate and let the tool do the rest for you.

Data dependency

Your information migrates complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your credentials or other information.

You can rest assured that with HDM no data breaches are possible.

Record mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to propose the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from EBC Group to SupportBee

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in SupportBee.

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Maintained connectivity between object and people

When migrating your records from EBC Group to SupportBee we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from EBC Group to SupportBee

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from EBC Group to SupportBee work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from EBC Group to SupportBee.

  • Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect SupportBee

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SupportBee everything

    Once everything's validated, determine a quiet time with the least load on the support team and start migrating from EBC Group to SupportBee.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your SupportBee import

Our team would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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