EBC Group to SupportBee
migration service
Extremely easy , no special knowledge or coding required. A complete EBC Group to SupportBee data migration instrument.
EBC Group to SupportBee
The best EBC Group to SupportBee tool made for you
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.Save on your time and money
Skip the system analysis and script development processes. Just choose customer info you need to transfer and set off with the transition immediately.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and observe the wonders happening.Data completion
Migrate your help desk data in full to make certain that no ticket has lost vital customer support information.Effortless procedure
You don’t have to bother about coding or constantly control each record transferred.
Just link your source and target, choose what you want to migrate and let the tool do the rest for you.
Data dependency
Your information migrates complete , you can take our word.
Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.
Data protected
Your information is safe and sound with us. Not even all our team members can access to your credentials or other information.
You can rest assured that with HDM no data breaches are possible.
Record mapping
Pick information that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might ever need.
Step-by-step instructions
If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.
You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.
Customer service as priority
As a migration service provider, we work to propose the most effective migration tool. Yet, our priority is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from EBC Group to SupportBee
Strong security of your data
The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in SupportBee.Next
Maintained connectivity between object and people
When migrating your records from EBC Group to SupportBee we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from EBC Group to SupportBee
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from EBC Group to SupportBee work
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Get ready
Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from EBC Group to SupportBee.
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Link EBC Group
Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.
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Connect SupportBee
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
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Select objects
Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs
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Migrate small amount of data
Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to SupportBee everything
Once everything's validated, determine a quiet time with the least load on the support team and start migrating from EBC Group to SupportBee.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro run your SupportBee import
Our team would be more than happy to run a personalized migration if you have particular needs.
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