EBC Group to ServiceDesk Plus
migration service

Effortless , no special expertise or programming required. A complete EBC Group to ServiceDesk Plus data migration tool.

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Secure and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to begin the the migration.
Full & Precise
We've taken into account all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large amounts of data

Reasons to use Help Desk Migration to switch from EBC Group to ServiceDesk Plus

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in ServiceDesk Plus.

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Maintained connectivity between object and people

When migrating your data from EBC Group to ServiceDesk Plus we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from EBC Group to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from EBC Group to ServiceDesk Plus work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from EBC Group to ServiceDesk Plus.

  • Fill in the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect ServiceDesk Plus

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ServiceDesk Plus everything

    Once everything's tested out, choose a quiet time with the minimal load on the support team and start migrating from EBC Group to ServiceDesk Plus.


Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your ServiceDesk Plus import

Our staff would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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Help Desk Migration service


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