EBC Group to ServiceDesk Plus
migration service
Effortless , no special expertise or programming required. A complete EBC Group to ServiceDesk Plus data migration tool.
EBC Group to ServiceDesk Plus
Your best tool for EBC Group to ServiceDesk Plus data migration
No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Skip complex data audit and tool development processes. Just choose the records you need to migrate and start the transition when comfortable.Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and see the miracle happening.Record completion
Migrate your help desk info in full to make sure that no ticket has lost critical customer service information.Easy procedure
You don’t have to bother about coding or continuously watch each piece of info moved.
Just attach both platforms, tick what you want to migrate and allow the tool do the rest for you.
Preserved connections
Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.
You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you expected.
Data safety is priority
Information is key which is why we developed a system that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.
You’re in charge
Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Except producing great customer service, we always strive to develop our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.
Reasons to use Help Desk Migration to switch from EBC Group to ServiceDesk Plus
Strong security of your records
The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in ServiceDesk Plus.Next
Maintained connectivity between object and people
When migrating your data from EBC Group to ServiceDesk Plus we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from EBC Group to ServiceDesk Plus
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from EBC Group to ServiceDesk Plus work
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Prepare
Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from EBC Group to ServiceDesk Plus.
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Link EBC Group
Fill in the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.
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Connect ServiceDesk Plus
Do the same action to integrate our service with the new help desk and thus make it possible to import the records.
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Select objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to ServiceDesk Plus everything
Once everything's tested out, choose a quiet time with the minimal load on the support team and start migrating from EBC Group to ServiceDesk Plus.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional run your ServiceDesk Plus import
Our staff would be more than happy to run a custom migration if you have special needs.
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