EBC Group to SolarWinds Service Desk (Samanage)
migration service

Effortless , no special know how or coding required. A complete EBC Group to SolarWinds Service Desk (Samanage) data migration software.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've taken into account all major peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to migrate data from EBC Group to SolarWinds Service Desk (Samanage)

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).

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When migrating your data from EBC Group to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from EBC Group to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from EBC Group to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from EBC Group to SolarWinds Service Desk (Samanage).

  • Connect EBC Group

    Fill in the form with requested credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    Once everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from EBC Group to SolarWinds Service Desk (Samanage).


Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
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Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
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