EBC Group to Remedy IT Service Management
migration service

Effortless , no special expertise or programming required. A complete EBC Group to Remedy IT Service Management data migration instrument.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.
Complete & Precise
We've taken into account all key peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to switch from EBC Group to Remedy IT Service Management

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in Remedy IT Service Management.

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When migrating your data from EBC Group to Remedy IT Service Management we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from EBC Group to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from EBC Group to Remedy IT Service Management work

  • Prepare

    Register and go to our migration software.

  • Pick and link your EBC Group support desk with HDM.

  • Connect Remedy IT Service Management

    Give access to your Remedy IT Service Management account.

  • Outline your needs

    Let us know exactly what aspects of your migration you wish to fine-tune

  • Have your needs estimated

    We'll investigate your application and send you with a price and a scope of work.

  • Migrate from EBC Group to Remedy IT Service Management everything

    Migrate all your customer support records in a single push.


Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Remedy IT Service Management import

Our staff would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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Help Desk Migration service


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