EBC Group to Remedy IT Service Management
migration service
Effortless , no special expertise or programming required. A complete EBC Group to Remedy IT Service Management data migration instrument.
EBC Group to Remedy IT Service Management
Your best tool for EBC Group to Remedy IT Service Management data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Skip complex data audit and script development processes. Just pick the records you need to migrate and set off with the transition immediately.Easy migration
No specific knowledge or skill required. Just pick what data will go to the new solution and see the miracle happening.Record completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.Automated migration
Scared that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.
Link the platforms, select data, click ok, and the migration is ready!
Data dependency
Your customer info comes complete , you can take our word.
Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.
Data protected
Your customer data is behind impenetrable walls. Not even all our employees can see your credentials or other information.
You can be sure that with HDM no data breaches are possible.
Record mapping
Choose information that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.
Simple & effective
In only a couple of clicks you will be able to choose what goes where, when it starts, and in what order.
Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.
Customer priority
As a migration service supplier, we work to deliver the most effective migration tool. Nevertheless, our priority is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to switch from EBC Group to Remedy IT Service Management
Strong safety of your information
The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in Remedy IT Service Management.Next
Sustained link between object and people
When migrating your data from EBC Group to Remedy IT Service Management we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from EBC Group to Remedy IT Service Management
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from EBC Group to Remedy IT Service Management work
Prepare
Register and go to our migration software.
Link EBC Group
Pick and link your EBC Group support desk with HDM.
Connect Remedy IT Service Management
Give access to your Remedy IT Service Management account.
Outline your needs
Let us know exactly what aspects of your migration you wish to fine-tune
Have your needs estimated
We'll investigate your application and send you with a price and a scope of work.
Migrate from EBC Group to Remedy IT Service Management everything
Migrate all your customer support records in a single push.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet a professional run your Remedy IT Service Management import
Our staff would be more than happy to run a customized migration in case you have special requirements.
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