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EBC Group to Re:Desk
migration service

Trouble-free , no special expertise or coding required. A complete EBC Group to Re:Desk data migration tool.

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The best EBC Group to Re:Desk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just choose what data you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new system and enjoy the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket has lost critical customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just attach your source and target, pick what you want to take to a new database and let the system deal with the rest for you.

Data dependency

Your information migrates complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your credentials or other information.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we aim to deliver the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from EBC Group to Re:Desk

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right places in Re:Desk.

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Maintained connection between object and people

When migrating your records from EBC Group to Re:Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from EBC Group to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from EBC Group to Re:Desk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect EBC Group

    Select and link your EBC Group service desk with HDM.

  • Connect Re:Desk

    Give the right to access your Re:Desk account.

  • Describe your requirements

    Let us know what parts of your migration you want to tweak

  • Have your preferences estimated

    We will research your case and send you with a the overall cost and a scope of tasks.

  • Migrate from EBC Group to Re:Desk all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Re:Desk import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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