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EBC Group to Paldesk
migration service

Trouble-free , no special knowledge or programming required. A complete EBC Group to Paldesk data migration instrument.

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The best EBC Group to Paldesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on customer info you need to move and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new platform and observe the magic happening.
Data completion
Transfer your help desk info in full to make sure that no ticket has lost essential customer service information.
Easy process

No need to worry about scripting or continuously watch each record moved.

Just link both platforms, pick what you need to take to a new database and let the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Simple & effective

In only a few clicks it will be possible to pick what goes where, when it goes, and how.

Our software considered customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from EBC Group to Paldesk

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Paldesk.

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Sustained relation between object and people

When migrating your records from EBC Group to Paldesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from EBC Group to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from EBC Group to Paldesk work

  • Get ready

    Sign-up and go to our migration software.

  • Connect EBC Group

    Pick and connect your EBC Group service desk with HDM.

  • Connect Paldesk

    Grant the right to access your Paldesk account.

  • Describe your requirements

    Let us understand precisely what elements of your migration you need to tweak

  • Get your preferences estimated

    We shall analyze your application and send you with a total price and a scope of tasks.

  • Migrate from EBC Group to Paldesk everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Paldesk import

Our team would be more than happy to run a custom migration if you have specific demands.
Get a price estimation

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