EBC Group to Magento HelpDesk Ultimate
migration service

Smooth , no special knowledge or programming required. A complete EBC Group to Magento HelpDesk Ultimate data migration software.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to switch from EBC Group to Magento HelpDesk Ultimate

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in Magento HelpDesk Ultimate.

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Retained association between object and people

When migrating your data from EBC Group to Magento HelpDesk Ultimate we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from EBC Group to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from EBC Group to Magento HelpDesk Ultimate work

  • Prepare

    Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from EBC Group to Magento HelpDesk Ultimate.

  • Connect EBC Group

    Complete the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    Once everything's validated, find a quiet time with the minimal load on the support department and begin migrating from EBC Group to Magento HelpDesk Ultimate.


Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Magento HelpDesk Ultimate import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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Help Desk Migration service


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