EBC Group to Magento HelpDesk Ultimate
migration service
Smooth , no special knowledge or programming required. A complete EBC Group to Magento HelpDesk Ultimate data migration software.
EBC Group to Magento HelpDesk Ultimate
Your best tool for EBC Group to Magento HelpDesk Ultimate data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Skip complex data audit and code development processes. Just decide on customer info you need to transfer and start the transition right away.Simple migration
No tech knowledge or skill required. Just choose what data will go to the new platform and observe the wonders happening.Record completion
Move your help desk data in full to make sure that no ticket is missing essential customer service details.Automated migration
Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as possible.
Link the help desks, pick records, click ok, and the migration is ready!
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their prior data structure maintained.
You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is priority
You data is key which is why we designed a tool that will keep your customer records untouched.
Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.
Record mapping
Select records that will be moved by using our built-in data viewer.
From contacts to tickets to help center articles, you will be able to pick anything you might actually need.
Simple & effective
In only a couple of clicks it will be possible to pick what goes where, when it goes, and in what order.
Our software considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.
Good service first
Apart from producing great customer support services, we always aim to develop our customer service.
As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to improve the general experience.
Reasons to use Help Desk Migration to switch from EBC Group to Magento HelpDesk Ultimate
Strong privacy of your data
The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in Magento HelpDesk Ultimate.Next
Retained association between object and people
When migrating your data from EBC Group to Magento HelpDesk Ultimate we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from EBC Group to Magento HelpDesk Ultimate
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from EBC Group to Magento HelpDesk Ultimate work
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Prepare
Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from EBC Group to Magento HelpDesk Ultimate.
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Connect EBC Group
Complete the form with required credentials to permit our data migration tool to retrieve records from your current help desk.
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Link Magento HelpDesk Ultimate
Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.
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Select objects
Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences
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Migrate limited amount of data
Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Magento HelpDesk Ultimate everything
Once everything's validated, find a quiet time with the minimal load on the support department and begin migrating from EBC Group to Magento HelpDesk Ultimate.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your Magento HelpDesk Ultimate import
Our staff would be more than happy to run a custom migration in case you have specific demands.
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