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EBC Group to KronoDesk
migration service

Smooth , no special expertise or coding required. A complete EBC Group to KronoDesk data migration software.

More details

Your best tool for EBC Group to KronoDesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick what data you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost vital customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to migrate and allow the system deal with the remainder.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your passwords or other information.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to select the data arrangement, when it starts, and how.

Our developers took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we strive to propose the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from EBC Group to KronoDesk

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in KronoDesk.

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Sustained association between object and people

When migrating your data from EBC Group to KronoDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from EBC Group to KronoDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to KronoDesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect EBC Group

    Opt and link your EBC Group service desk with HDM.

  • Give the right to access your KronoDesk account.

  • Outline your needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Have your requirements estimated

    We shall research your case and get back to you with a price range and a scope of work.

  • Migrate from EBC Group to KronoDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your KronoDesk import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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