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EBC Group to Issuetrak
migration service

Smooth , no special knowledge or programming required. A complete EBC Group to Issuetrak data migration software.

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Your best tool for EBC Group to Issuetrak data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply decide on customer info you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and observe the magic happening.
Record completion
Move your help desk records in full to ensure that no ticket has lost essential customer service information.
Automated migration

Scared that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as possible.

Connect the help desks, select data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we created a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to pick what goes where, when it starts, and how.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from EBC Group to Issuetrak

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in Issuetrak.

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When migrating your data from EBC Group to Issuetrak we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from EBC Group to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to Issuetrak work

  • Prepare

    Register and go to our migration software.

  • Connect EBC Group

    Opt and connect your EBC Group service desk with HDM.

  • Connect Issuetrak

    Give the right to access your Issuetrak account.

  • Express your requirements

    Let us know exactly what components of your migration you want to modify

  • Have your preferences estimated

    We'll research your application and get back to you with a total price and a scope of tasks.

  • Migrate from EBC Group to Issuetrak all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Issuetrak import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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