Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

EBC Group to Front
migration service

Effortless , no special expertise or coding required. A complete EBC Group to Front data migration tool.

More details

Your best tool for EBC Group to Front data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose the records you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and see the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost vital customer service information.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool user friendly as it can possibly be.

Connect the help desks, choose data, click ok, and you’re done!

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your passwords or records.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In just a few buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our software took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from EBC Group to Front

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Front.

Next

Sustained connectivity between object and people

When migrating your data from EBC Group to Front we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from EBC Group to Front

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to Front work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from EBC Group to Front.

  • Fill in the form with required credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Front all data

    When everything's tested, find a quiet time with the least load on the support team and begin migrating from EBC Group to Front.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Front import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored …

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2020

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at …

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, …

Book a Call
cancel
%s
— %s