EBC Group to FocalScope
migration service
Extremely easy , no special knowledge or coding required. A complete EBC Group to FocalScope data migration instrument.
EBC Group to FocalScope
The best EBC Group to FocalScope tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Skip the system analysis and script development processes. Just decide on customer info you need to move and set off with the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and observe the magic happening.Data completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer support information.Effortless process
You don’t have to bother about coding or constantly watch each record transferred.
Just link your source and target, pick what you want to take to a new database and allow the system do the rest for you.
Data dependency
Your information comes complete , you can take our word.
Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.
Data protected
Your information is behind thick walls. Not even all our staff members can access to your passwords or other information.
You can be sure that with HDM no data breaches are possible.
Record mapping
Choose information that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might ever need.
Guided migration
If you are new to data migrations, worry not. Helpful and simplified on-screen prompts will help you migrate your information accurately.
You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer service as priority
As a migration service provider, we work to offer the most effective migration tool. Yet, our prime concern is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from EBC Group to FocalScope
Strong security of your data
The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in FocalScope.Next
Maintained link between object and people
When migrating your records from EBC Group to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from EBC Group to FocalScope
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from EBC Group to FocalScope work
Get ready
Sign up and go to our migration tool.
Link EBC Group
Select and link your EBC Group service desk with HDM.
Link FocalScope
Give access to your FocalScope account.
Outline your needs
Let us know exactly what components of your migration you wish to modify
Have your needs estimated
We'll investigate your case and send you with a price and a scope of work.
Migrate from EBC Group to FocalScope everything
Migrate all your customer service information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a pro run your FocalScope import
Our team would be more than happy to run a customized migration in case you have specific demands.
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