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EBC Group to CS for SharePoint
migration service

Smooth , no special skill set or coding required. A complete EBC Group to CS for SharePoint data migration tool.

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Your best tool for EBC Group to CS for SharePoint data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick what data you need to move and start the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing critical customer service information.
Effortless procedure

No need to worry about scripting or constantly control each piece of info moved.

Just attach both platforms, pick what you want to migrate and let the tool deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

You data is everything which is why we created a system that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from EBC Group to CS for SharePoint

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in CS for SharePoint.

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When migrating your data from EBC Group to CS for SharePoint we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from EBC Group to CS for SharePoint

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to CS for SharePoint work

  • Prepare

    Sign up and go to our migration service.

  • Opt and connect your EBC Group service desk with HDM.

  • Grant access to your CS for SharePoint account.

  • Clarify your requirements

    Let us know exactly what elements of your migration you would like to fine-tune

  • Have your preferences estimated

    We'll analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from EBC Group to CS for SharePoint all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CS for SharePoint import

Our staff would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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