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EBC Group to CallTaker
migration service

Smooth , no special knowledge or coding required. A complete EBC Group to CallTaker data migration software.

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Your best tool for EBC Group to CallTaker data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on the records you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and see the magic happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost vital customer support information.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach both platforms, choose what you need to migrate and allow the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is key which is why we designed a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You control the process

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few clicks it will be possible to choose the data arrangement, when it goes, and how.

Our developers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from EBC Group to CallTaker

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in CallTaker.

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Maintained connection between object and people

When migrating your data from EBC Group to CallTaker we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from EBC Group to CallTaker

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to CallTaker work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect EBC Group

    Pick and link your EBC Group service desk with HDM.

  • Grant the right to access your CallTaker account.

  • Express your business needs

    Let us know exactly what elements of your migration you want to tweak

  • Get your needs estimated

    We'll analyze your case and get back to you with a price and a scope of tasks.

  • Migrate from EBC Group to CallTaker all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your CallTaker import

Our staff would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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