Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

EBC Group to Amazon Redshift
migration service

Smooth , no special knowledge or programming required. A complete EBC Group to Amazon Redshift data migration instrument.

More details

Your best tool for EBC Group to Amazon Redshift data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose what data you need to move and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new system and enjoy the magic happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Link the platforms, pick data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

Information is key which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in charge

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from EBC Group to Amazon Redshift

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in Amazon Redshift.

Next

Sustained relation between object and people

When migrating your data from EBC Group to Amazon Redshift we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from EBC Group to Amazon Redshift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to Amazon Redshift work

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your EBC Group support desk with HDM.

  • Connect Amazon Redshift

    Grant access to your Amazon Redshift account.

  • Describe your needs

    Let us understand precisely what elements of your migration you wish to adjust

  • Get your requirements estimated

    We will investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from EBC Group to Amazon Redshift everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Amazon Redshift import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

An Introduction to Cloud to Cloud Migration

Every time someone mentions the words “cloud data migration” we just can’t help but think about a company that is currently moving all their stuff…

What is Data Migration? — A Comprehensive Guide To Transfers

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

Book a Call
cancel
%s
— %s