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EBC Group to Adobe Experience Manager
migration service

Smooth , no special expertise or coding required. A complete EBC Group to Adobe Experience Manager data migration tool.

More details

Your best tool for EBC Group to Adobe Experience Manager data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and see the wonders happening.
Record completion
Move your help desk records in full to make sure that no ticket is missing critical customer service information.
Effortless procedure

No need to worry about scripting or constantly control each piece of info moved.

Just attach your source and target, choose what you need to take to a new database and let the tool do the remainder.

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our employees have access to your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to choose the data arrangement, when it starts, and in what order.

Our developers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from EBC Group to Adobe Experience Manager

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Adobe Experience Manager.

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Retained association between object and people

When migrating your data from EBC Group to Adobe Experience Manager we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from EBC Group to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from EBC Group to Adobe Experience Manager work

  • Prepare

    Register and go to our migration service.

  • Opt and connect your EBC Group service desk with HDM.

  • Give access to your Adobe Experience Manager account.

  • Express your requirements

    Let us know exactly what components of your migration you would like to adjust

  • Get your requirements estimated

    We will investigate your case and get back to you with a cost and a scope of tasks.

  • Migrate from EBC Group to Adobe Experience Manager all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Adobe Experience Manager import

Our staff would be more than happy to run a custom migration in case you have special needs.
Get a price estimation

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