Dovetail to Track-It!
migration service

Smooth , no special know how or coding required. A complete Dovetail to Track-It! data migration instrument.

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Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've tackled all key peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to migrate data from Dovetail to Track-It!

Strong safety of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in Track-It!.

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Sustained relation between object and people

When migrating your data from Dovetail to Track-It! we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Dovetail to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Dovetail to Track-It! work

  • Prepare

    Register and go to our migration service.

  • Select and connect your Dovetail support desk with HDM.

  • Grant the right to access your Track-It! account.

  • Express your requirements

    Let us understand precisely what components of your migration you would like to fine-tune

  • Get your requirements estimated

    We shall analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from Dovetail to Track-It! all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Track-It! import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation
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