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Dixa to Twilio Flex
migration service

Extremely easy , no special skill set or coding required. A complete Dixa to Twilio Flex data migration software.

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The best Dixa to Twilio Flex tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to migrate and start the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and see the miracle happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket has lost essential customer support details.
Simple and easy procedure

You don’t have to bother about coding or continuously watch each piece of info moved.

Just attach your source and target, tick what you want to take to a new database and allow the Migration Wizard do the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members can see your credentials or records.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we strive to offer the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Dixa to Twilio Flex

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Twilio Flex.

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Sustained relation between object and people

When migrating your records from Dixa to Twilio Flex we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dixa to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dixa to Twilio Flex work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Dixa

    Opt and link your Dixa support desk with HDM.

  • Connect Twilio Flex

    Grant the right to access your Twilio Flex account.

  • Describe your business needs

    Let us know what elements of your migration you would like to fine-tune

  • Have your preferences estimated

    We shall analyze your application and send you with a total price and a scope of tasks.

  • Migrate from Dixa to Twilio Flex all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Twilio Flex import

Our team would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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