Dixa to Track-It!
migration service
Smooth , no special skill set or coding required. A complete Dixa to Track-It! data migration tool.
Dixa to Track-It!
Your best tool for Dixa to Track-It! data migration
No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Avoid the platform analysis and tool development processes. Just pick what data you need to transfer and set off with the transition when comfortable.Easy transition process
No specific expertise needed. Just select what data will go to the new solution and enjoy the wonders happening.Record structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer service details.Easy procedure
No need to worry about coding or continuously control each record transferred.
Just link both platforms, pick what you want to take to a new database and let the Migration Wizard deal with the remainder.
Intact connections
From sender information to phone number connection, your entire database will keep their previous connections untouched.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you left it.
Security is priority
You data is everything which is why we created a tool that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.
Data mapping
Select data that will be moved by using our built-in data viewer.
From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Great service first
Outside of producing great customer support services, we always strive to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the core experience.
Reasons to use Help Desk Migration to migrate data from Dixa to Track-It!
Strong safety of your data
The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in Track-It!.Next
Sustained connection between object and people
When migrating your data from Dixa to Track-It! we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Dixa to Track-It!
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Dixa to Track-It! work
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Prepare
Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Dixa to Track-It!.
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Connect Dixa
Complete the form with necessary credentials to make it possible for our data migration tool to retrieve information from your current help desk.
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Connect Track-It!
Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred according to your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to Track-It! all data
When everything's validated, choose a quiet time with the minimal load on the support staff and start migrating from Dixa to Track-It!.
Your data is in good hands
We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist perform your Track-It! import
Our staff would be more than happy to perform a custom migration if you have special requirements.
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