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Dixa to Remedy IT Service Management
migration service

Extremely easy , no special skill set or coding required. A complete Dixa to Remedy IT Service Management data migration software.

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The best Dixa to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply decide on what data you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the target platform and enjoy the miracle happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost vital customer service details.
Automated tool

Afraid that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool accessible as it can possibly be.

Connect the help desks, choose records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

You data is key which is why we developed a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to select the data arrangement, when it goes, and how.

Our software took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from Dixa to Remedy IT Service Management

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in Remedy IT Service Management.

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Retained connection between object and people

When migrating your records from Dixa to Remedy IT Service Management we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dixa to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dixa to Remedy IT Service Management work

  • Get ready

    Sign up and go to our migration service.

  • Connect Dixa

    Opt and connect your Dixa support desk with HDM.

  • Grant the right to access your Remedy IT Service Management account.

  • Describe your requirements

    Let us understand precisely what elements of your migration you would like to modify

  • Get your requirements estimated

    We'll analyze your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Dixa to Remedy IT Service Management everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Remedy IT Service Management import

Our team would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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