Dixa to Relay
migration service
Smooth , no special knowledge or coding required. A complete Dixa to Relay data migration instrument.
Dixa to Relay
Your best tool for Dixa to Relay data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and script development processes. Just decide on what data you need to transfer and start the transition when comfortable.Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and enjoy the wonders happening.Record completion
Move your help desk data in full to make sure that no ticket is missing vital customer service information.Simple and easy procedure
No need to worry about coding or constantly watch each record transferred.
Just attach both platforms, tick what you want to take to a new database and let the system deal with the rest for you.
Preserved connections
From sender information to phone number connection, all you records will keep their prior data structure intact.
You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you expected.
Security is paramount
Information is key which is why we developed a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
Record mapping
Select information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to select anything you might actually need.
Step-by-step instructions
If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you move your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Except providing great customer service, we always want to develop our customer service.
As a company, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.
Reasons to use Help Desk Migration to switch from Dixa to Relay
Strong privacy of your data
The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Relay.Next
Retained connection between object and people
When migrating your data from Dixa to Relay we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Dixa to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Dixa to Relay work
-
Prepare
Sign up and go to our migration service.
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Link Dixa
Select and connect your Dixa service desk with HDM.
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Connect Relay
Grant the right to access your Relay account.
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Express your business needs
Let us understand precisely what aspects of your migration you want to tweak
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Get your requirements estimated
We will research your case and send you with a price range and a scope of work.
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Migrate from Dixa to Relay all data
Move all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your Relay import
Our staff would be more than happy to run a custom migration in case you have particular demands.
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