Dixa to Relay
migration service

Smooth , no special knowledge or coding required. A complete Dixa to Relay data migration instrument.

Features Objects Pricing Testimonials

Migrate from Dixa

To Relay

Your email

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Risk-free and Safe

Your passwords as well as records are safe with us and will be used for import only.

Effective and Easy

Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.

Optimal & Precise

We've tackled all major peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from Dixa to Relay

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Relay.

Retained connection between object and people

When migrating your data from Dixa to Relay we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

What you may migrate from Dixa to Relay

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Dixa to Relay work

Prepare
Sign up and go to our migration service.
Link Dixa
Select and connect your Dixa service desk with HDM.
Connect Relay
Grant the right to access your Relay account.
Express your business needs
Let us understand precisely what aspects of your migration you want to tweak
Get your requirements estimated
We will research your case and send you with a price range and a scope of work.
Migrate from Dixa to Relay all data
Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Dixa

To Relay

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Automated Migration price

During automated migration we transfer records , including relations between them.

Start free demo migration

Custom Migration price

Any modules, any requirements.

Request custom migration

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Hear from our satisfied customers

Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
Roller Luke Director of Operation at The Core Technology Group
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Jason Morehouse CEO, Co-founder at CHECKFRONT