Dixa to ((OTRS)) Community Edition
migration service
Extremely easy , no special knowledge or coding required. A complete Dixa to ((OTRS)) Community Edition data migration tool.
Dixa to ((OTRS)) Community Edition
The best Dixa to ((OTRS)) Community Edition tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to move and set off with the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just select what data will go to the target system and enjoy the magic happening.Data completion
Migrate your help desk records in full to make sure that no ticket is missing critical customer service information.Automated tool
Scared that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool interface is as easy to use as possible.
Attach the help desks, choose data, click ok, and the migration is ready!
Data dependency
Your information comes unite and we mean it.
Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.
Data protected
Your information is behind thick walls. Not even all our employees have access to your credentials or other information.
You can be sure that with HDM no hacker attacks will take place.
You control the process
Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Simple & effective
In just a couple of buttons to press it is possible to select what goes where, when it starts, and in what order.
Our developers considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Customer service as priority
As a migration service provider, we aim to deliver the best possible migration tool. However, our priority is customer support quality.
As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from Dixa to ((OTRS)) Community Edition
Strong security of your information
The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in ((OTRS)) Community Edition.Next
Maintained relation between object and people
When migrating your records from Dixa to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Dixa to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Dixa to ((OTRS)) Community Edition work
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Get ready
Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Dixa to ((OTRS)) Community Edition.
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Link Dixa
Fill out the form with necessary credentials to make it possible for our data migration tool to access information from your current help desk.
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Link ((OTRS)) Community Edition
Do the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Select objects
Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences
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Migrate small amount of data
Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
Once everything's validated, determine a quiet time with the least load on the support staff and start migrating from Dixa to ((OTRS)) Community Edition.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro run your ((OTRS)) Community Edition import
Our team would be more than happy to run a custom migration in case you have special needs.
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