Dixa to OTRS
migration service

Extremely easy , no special knowledge or coding required. A complete Dixa to OTRS data migration tool.

Features Objects Pricing Testimonials

Migrate from Dixa

To ((OTRS)) Community Edition

Your email

More details

Secure and Reliable

Your passwords along with records are safe with us and will be used for import only.

Quick and Easy

Help Desk Migration does not require any special skills or knowledge to get started with the migration.

Full & Precise

We've handled all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of data

Why you should use Help Desk Migration to switch from Dixa to OTRS

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in OTRS.

Maintained relation between object and people

When migrating your records from Dixa to OTRS we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

What you may migrate from Dixa to OTRS

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Dixa to OTRS work

Get ready
Register and go to our migration tool.
Link Dixa
Choose and connect your Dixa service desk with HDM.
Connect OTRS
Give access to your OTRS account.
Express your business needs
Let us understand precisely what components of your migration you want to modify
Get your requirements estimated
We shall analyze your case and get back to you with a price range and a scope of tasks.
Migrate from Dixa to OTRS all data
Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Dixa

To ((OTRS)) Community Edition

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Automated Migration price

During automated migration we transfer records , including relations between them.

Start free demo migration

Custom Migration price

Any modules, any requirements.

Request custom migration

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Hear from our happy buyers

Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
Roller Luke Director of Operation at The Core Technology Group
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Jason Morehouse CEO, Co-founder at CHECKFRONT