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Dixa to Magento HelpDesk Ultimate
migration service

Trouble-free , no special know how or programming required. A complete Dixa to Magento HelpDesk Ultimate data migration tool.

More details

The best Dixa to Magento HelpDesk Ultimate tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just decide on the records you need to transfer and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket has lost vital customer service details.
Easy procedure

No need to worry about coding or constantly watch each piece of info transferred.

Just attach both platforms, pick what you want to migrate and let the Migration Wizard deal with the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we created a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You’re in control

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Dixa to Magento HelpDesk Ultimate

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in Magento HelpDesk Ultimate.

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Sustained connection between object and people

When migrating your records from Dixa to Magento HelpDesk Ultimate we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Dixa to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dixa to Magento HelpDesk Ultimate work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Dixa to Magento HelpDesk Ultimate.

  • Connect Dixa

    Complete the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    When everything's tested out, choose a quiet time with the least load on the support department and start migrating from Dixa to Magento HelpDesk Ultimate.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
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Let an expert perform your Magento HelpDesk Ultimate import

Our team would be more than happy to perform a personalized migration if you have particular demands.
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