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Dixa to Kapdesk
migration service

Trouble-free , no special expertise or programming required. A complete Dixa to Kapdesk data migration software.

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The best Dixa to Kapdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on what data you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target platform and enjoy the magic happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing critical customer support information.
Simple and easy procedure

No need to worry about coding or constantly control each piece of info moved.

Just attach both platforms, tick what you need to take to a new database and allow the system do the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You’re in control

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our developers considered user experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Dixa to Kapdesk

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in Kapdesk.

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Maintained connectivity between object and people

When migrating your records from Dixa to Kapdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dixa to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dixa to Kapdesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Opt and link your Dixa service desk with HDM.

  • Grant access to your Kapdesk account.

  • Outline your needs

    Let us know exactly what aspects of your migration you want to modify

  • Have your requirements estimated

    We will investigate your case and get back to you with a total price and a scope of tasks.

  • Migrate from Dixa to Kapdesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Kapdesk import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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