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Dixa to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Trouble-free , no special expertise or programming required. A complete Dixa to HelpDesk data migration instrument.

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The best Dixa to HelpDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick what data you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and enjoy the magic happening.
Data completion
Move your help desk info in full to ensure that no ticket is missing vital customer service information.
Easy process

No need to worry about scripting or continuously control each record transferred.

Just attach both platforms, tick what you want to migrate and allow the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we developed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might ever need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Dixa to HelpDesk

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in HelpDesk.

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Retained relation between object and people

When migrating your records from Dixa to HelpDesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Dixa to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dixa to HelpDesk work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Dixa to HelpDesk.

  • Fill out the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect HelpDesk

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpDesk everything

    Once everything's validated, determine a quiet time with the least load on the support team and begin migrating from Dixa to HelpDesk.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your HelpDesk import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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