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Dixa to Help Sumo
migration service

Effortless , no special know how or programming required. A complete Dixa to Help Sumo data migration tool.

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Your best tool for Dixa to Help Sumo data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick customer info you need to move and start the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the target solution and observe the magic happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing essential customer support information.
Easy process

No need to worry about coding or constantly watch each record transferred.

Just link your source and target, choose what you need to migrate and let the system deal with the rest for you.

Data maintenance

Your customer info comes unite , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members can access to your passwords or records.

You may be sure that with HDM no data breaches will take place.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Dixa to Help Sumo

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in Help Sumo.

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Sustained association between object and people

When migrating your data from Dixa to Help Sumo we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dixa to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Dixa to Help Sumo work

  • Prepare

    Sign up and go to our migration software.

  • Opt and link your Dixa service desk with HDM.

  • Grant the right to access your Help Sumo account.

  • Outline your needs

    Let us know what parts of your migration you want to modify

  • Have your requirements estimated

    We shall analyze your case and send you with a total price and a scope of work.

  • Migrate from Dixa to Help Sumo everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Help Sumo import

Our staff would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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