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Dixa to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Effortless , no special expertise or coding required. A complete Dixa to Freshservice data migration tool.

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Your best tool for Dixa to Freshservice data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target platform and observe the miracle happening.
Record completion
Migrate your help desk data in full to make sure that no ticket has lost vital customer support details.
Effortless procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just attach both platforms, pick what you need to take to a new database and allow the Migration Wizard deal with the remainder.

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we developed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to pick what goes where, when it starts, and how.

Our tech engineers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Dixa to Freshservice

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Freshservice.

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Maintained connectivity between object and people

When migrating your data from Dixa to Freshservice we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dixa to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Dixa to Freshservice work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Dixa to Freshservice.

  • Connect Dixa

    Fill in the form with required credentials to allow our data migration tool to fetch records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    When everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from Dixa to Freshservice.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Freshservice import

Our staff would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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