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Dixa to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Smooth , no special skill set or coding required. A complete Dixa to Freshdesk data migration tool.

More details

Your best tool for Dixa to Freshdesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply decide on what data you need to move and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the target platform and enjoy the magic happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing essential customer support information.
Automated migration

Scared that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Link the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we created a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service first

Except providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Dixa to Freshdesk

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right places in Freshdesk.

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Maintained association between object and people

When migrating your data from Dixa to Freshdesk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dixa to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Dixa to Freshdesk work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Dixa to Freshdesk.

  • Fill out the form with necessary credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk everything

    When everything's tested, find a quiet time with the least load on the support staff and begin migrating from Dixa to Freshdesk.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshdesk import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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