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Dixa to DualDesk
migration service

Smooth , no special expertise or coding required. A complete Dixa to DualDesk data migration tool.

More details

Your best tool for Dixa to DualDesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick customer info you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and observe the magic happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing vital customer support information.
Automated migration

Worried that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool interface accessible as it can possibly be.

Link the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we created a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Simple & effective

In just a couple of clicks you will be able to pick what goes where, when it starts, and how.

Our software considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Dixa to DualDesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right places in DualDesk.

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Retained relation between object and people

When migrating your data from Dixa to DualDesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Dixa to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Dixa to DualDesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Pick and link your Dixa service desk with HDM.

  • Connect DualDesk

    Give the right to access your DualDesk account.

  • Describe your needs

    Let us understand precisely what elements of your migration you would like to fine-tune

  • Have your preferences estimated

    We shall investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Dixa to DualDesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your DualDesk import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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