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Dixa to Aegis Help Desk
migration service

Trouble-free , no special know how or programming required. A complete Dixa to Aegis Help Desk data migration tool.

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The best Dixa to Aegis Help Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose what data you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket is missing vital customer support details.
Automated tool

Scared that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as possible.

Link the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is paramount

You data is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

Data mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to select what goes where, when it starts, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from Dixa to Aegis Help Desk

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in Aegis Help Desk.

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When migrating your records from Dixa to Aegis Help Desk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Dixa to Aegis Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dixa to Aegis Help Desk work

  • Get ready

    Register and go to our migration software.

  • Select and link your Dixa support desk with HDM.

  • Connect Aegis Help Desk

    Give access to your Aegis Help Desk account.

  • Detail your needs

    Let us know what parts of your migration you wish to modify

  • Get your preferences estimated

    We shall analyze your case and get back to you with a price and a scope of work.

  • Migrate from Dixa to Aegis Help Desk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Aegis Help Desk import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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