Dimelo Digital platform to Magento HelpDesk Ultimate
migration service

Effortless , no special know how or programming required. A complete Dimelo Digital platform to Magento HelpDesk Ultimate data migration tool.

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Trustworthy and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to migrate data from Dimelo Digital platform to Magento HelpDesk Ultimate

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in Magento HelpDesk Ultimate.

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Sustained connection between object and people

When migrating your data from Dimelo Digital platform to Magento HelpDesk Ultimate we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Dimelo Digital platform to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How does data migration from Dimelo Digital platform to Magento HelpDesk Ultimate work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Dimelo Digital platform to Magento HelpDesk Ultimate.

  • Connect Dimelo Digital platform

    Fill in the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    When everything's validated, choose a quiet time with the minimal load on the support team and start migrating from Dimelo Digital platform to Magento HelpDesk Ultimate.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Zendesk import

Our staff would be more than happy to perform a custom migration in case you have special demands.
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