DigitalGenius import
in a few clicks

Without techs, timelack and hustle. With step-by-step DigitalGenius import setup form.

More details

Spotless DigitalGenius import services just for you

Now, there’s no need to bother about any help desk import troubles. Total migration from platform to platform with HDM swift and simple.
Less time & money spent
Clear process cost, a swift transfer to the new platform, and no need to design the migration method. All with HDM.
Clean setup
Just prepare your information for the import in advance and begin moving your records. No need to fiddle with anything.
Key data aside
Regardless of your reasons, transfer your historical data to the target platform to keep up with customers easier.
Automated method

A bare minimum is required from you. We already created the migration method.

All you have to do is configure your system import preferences and you’re good to start.

Connection coherence

All your customer records will move with the correct structure. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same goes for the help desk and CSV data. In the end, you get your exact information.

Data protection

All the passwords you provide throughout the migration process are not stored. Only authorized staff can gain access to your accounts or help desk panelrecords.

All the information you provide is behind a thick wall from the outside world.

Data mapping

Choose what piece of info will migrate to your new solution yourself.

Throughout the data migration, you can choose what records will cut and what will move.

Simplicity

The full process was intentionally created to let users to go through the migration on their own.

It’s not necessary to have advanced skills or proprietary knowledge, just follow the shown prompts.

Great customer service

Our main goal is to make our service as pleasant to you as possible, as evident by G2. We always aim for quality and proper assistance.

Whether it is through a phone or email, we are always happy to help you with the import.


What are the key reasons to import data to DigitalGenius using Help Desk Migration?

Castle gates

Security first

We do not share any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

Next

Easy to understand wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration allows you to automatically transfer custom fields, as well as map their location.

Next

Maintained relations between objects and people

All tickets will be imported to DigitalGenius with their corresponding agents, contacts, and attachments, thus, saving the record of customers' requests.

Next

Relations illustration

Objects you may import to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to DigitalGenius in six quick steps

  • Get ready

    Sign-up and go to our migration wizard.

  • Choose and link your source support desk with HDM.

  • Grant access to your DigitalGenius account.

  • Explain your needs

    Let us know exactly what aspects of your migration you would like to modify

  • Have your preferences estimated

    We will research your case and get back to you with a price and a scope of work.

  • Import to DigitalGenius everything

    Transfer all your customer support records in a single push.

We always keep all of your data safe

We consider security and safety very seriously and have established an in-depth set of practices, technologies, and policies to help guarantee your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

DigitalGenius import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

Your Bad Data Migration Playbook

Customer history in any company or organization is a precious commodity. It is your number one asset because it represents solved customers’ challenges and personal…

Book a Call
cancel
%s
— %s