DigitalGenius to uCare Help Desk
migration service

Trouble-free , no special expertise or programming required. A complete DigitalGenius to uCare Help Desk data migration tool.

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The best DigitalGenius to uCare Help Desk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target platform and see the wonders happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing vital customer support information.
Automated tool

Worried that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Link the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

Information is everything which is why we developed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Simple & effective

In only a couple of buttons to press it will be possible to choose the data arrangement, when it starts, and how.

Our software considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from DigitalGenius to uCare Help Desk

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in uCare Help Desk.

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Sustained connectivity between object and people

When migrating your records from DigitalGenius to uCare Help Desk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to uCare Help Desk work

  • Get ready

    Sign-up and go to our migration software.

  • Choose and link your DigitalGenius service desk with HDM.

  • Give the right to access your uCare Help Desk account.

  • Describe your needs

    Let us understand precisely what aspects of your migration you would like to adjust

  • Have your requirements estimated

    We'll investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from DigitalGenius to uCare Help Desk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your uCare Help Desk import

Our team would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

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