DigitalGenius to Textline
migration service

Effortless , no special skill set or coding required. A complete DigitalGenius to Textline data migration tool.

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Your best tool for DigitalGenius to Textline data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target platform and observe the magic happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll need special skills to migrate your info? Worry not as we ensured that our tool interface user friendly as it can possibly be.

Attach the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

Information is everything which is why we designed a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from DigitalGenius to Textline

Castle gates

Strong security of your records

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in Textline.

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When migrating your data from DigitalGenius to Textline we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to Textline work

  • Prepare

    Sign-up and go to our migration tool.

  • Choose and connect your DigitalGenius support desk with HDM.

  • Give access to your Textline account.

  • Explain your business needs

    Let us know exactly what aspects of your migration you need to tweak

  • Have your needs estimated

    We'll analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from DigitalGenius to Textline all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Textline import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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