DigitalGenius to TeamDynamix
migration service

Extremely easy , no special expertise or programming required. A complete DigitalGenius to TeamDynamix data migration tool.

More details

The best DigitalGenius to TeamDynamix tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just choose customer info you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and observe the miracle happening.
Data completion
Migrate your help desk records in full to make sure that no ticket has lost critical customer support details.
Effortless procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, choose what you need to migrate and let the Migration Wizard deal with the remainder.

From sender information to phone number connection, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

You data is everything which is why we created a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a few clicks it is possible to pick the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service first

Except producing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from DigitalGenius to TeamDynamix

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in TeamDynamix.

Next

Maintained relation between object and people

When migrating your records from DigitalGenius to TeamDynamix we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from DigitalGenius to TeamDynamix

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to TeamDynamix work

  • Get ready

    Register and go to our migration wizard.

  • Connect DigitalGenius

    Pick and link your DigitalGenius support desk with HDM.

  • Grant the right to access your TeamDynamix account.

  • Express your requirements

    Let us understand precisely what parts of your migration you need to modify

  • Have your preferences estimated

    We'll investigate your case and send you with a total price and a scope of work.

  • Migrate from DigitalGenius to TeamDynamix everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your TeamDynamix import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

7 Books to Boost Your Career as a Customer Support Specialist

There are dozens, even thousands of books written and published by support-minded folks on customer service, strategy, customer loyalty, persuasive speaking, comprehensive writing, team and…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

Book a Call
cancel
%s
— %s