DigitalGenius to SMART SERVICE DESK ITSM
migration service

Smooth , no special expertise or programming required. A complete DigitalGenius to SMART SERVICE DESK ITSM data migration tool.

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Your best tool for DigitalGenius to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick what data you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and enjoy the wonders happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface accessible as it can possibly be.

Connect the help desks, choose records, click ok, and the migration is ready!

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your credentials or other information.

You may be sure that with HDM no data breaches will take place.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Simple & effective

In only a few clicks you will be able to select what goes where, when it starts, and how.

Our developers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we aim to offer the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from DigitalGenius to SMART SERVICE DESK ITSM

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in SMART SERVICE DESK ITSM.

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Sustained connectivity between object and people

When migrating your data from DigitalGenius to SMART SERVICE DESK ITSM we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to SMART SERVICE DESK ITSM work

  • Prepare

    Sign up and go to our migration software.

  • Connect DigitalGenius

    Select and connect your DigitalGenius support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Give the right to access your SMART SERVICE DESK ITSM account.

  • Outline your requirements

    Let us know exactly what parts of your migration you need to modify

  • Get your requirements estimated

    We'll research your case and send you with a the overall cost and a scope of work.

  • Migrate from DigitalGenius to SMART SERVICE DESK ITSM everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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