DigitalGenius to SimplyDesk
migration service

Smooth , no special knowledge or coding required. A complete DigitalGenius to SimplyDesk data migration tool.

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Your best tool for DigitalGenius to SimplyDesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just choose customer info you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new system and observe the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Don’t be as we ensured that our tool is as easy to use as possible.

Connect the platforms, pick data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we developed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from DigitalGenius to SimplyDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in SimplyDesk.

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Retained association between object and people

When migrating your data from DigitalGenius to SimplyDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to SimplyDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Select and link your DigitalGenius service desk with HDM.

  • Grant access to your SimplyDesk account.

  • Clarify your requirements

    Let us know exactly what aspects of your migration you want to tweak

  • Have your requirements estimated

    We'll investigate your case and get back to you with a price and a scope of work.

  • Migrate from DigitalGenius to SimplyDesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SimplyDesk import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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