DigitalGenius to Simple IT Helpdesk
migration service

Trouble-free , no special knowledge or coding required. A complete DigitalGenius to Simple IT Helpdesk data migration software.

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The best DigitalGenius to Simple IT Helpdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick what data you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and enjoy the magic happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost essential customer support details.
Effortless procedure

No need to worry about coding or constantly watch each record moved.

Just link both platforms, tick what you want to migrate and let the Migration Wizard deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

Information is everything which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from DigitalGenius to Simple IT Helpdesk

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in Simple IT Helpdesk.

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Retained relation between object and people

When migrating your records from DigitalGenius to Simple IT Helpdesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to Simple IT Helpdesk work

  • Get ready

    Register and go to our migration service.

  • Connect DigitalGenius

    Opt and link your DigitalGenius support desk with HDM.

  • Connect Simple IT Helpdesk

    Give the right to access your Simple IT Helpdesk account.

  • Describe your business needs

    Let us know exactly what parts of your migration you would like to adjust

  • Have your needs estimated

    We will research your case and send you with a total price and a scope of tasks.

  • Migrate from DigitalGenius to Simple IT Helpdesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Simple IT Helpdesk import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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